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FIND US: How to get hold of Hāpai Hapori

Due to the impact on staff of COVID-19, the Contact Centre is temporarily unable to answer Hāpai Hapori calls. 

You can call 0800 824 824 to leave a voicemail message.  A Community Advisor will respond to your query as soon as possible.

You can also email Hāpai Hapori at

COVID-19 update

Many of our regional offices are open for appointments.

You do not currently need to show a vaccine pass to visit our offices, but this requirement is under consideration and may change.

If you need to come in for an appointment:

  • Wear a mask and maintain 2 metres physical distance.
  • Only the person with the appointment can attend, unless a support person is needed.
  • Scan the QR code using the NZ COVID Tracer app.
  • Stay home if you feel unwell.

Our services

Community Operations is a branch of the Department of Internal Affairs. We have advisory teams located around New Zealand, available to work with you and your community. Our services help to build strong sustainable communities, hapū and iwi in New Zealand. We work with and for community, hapū and iwi to support the building of community connection, innovation and the empowering of local people to create positive change in their communities.

Our community advisors can help in various ways, including providing information and advice about:

  • community-led development
  • community projects
  • developing and strengthening community groups and organisations
  • accessing grants
  • understanding and working towards achieving meaningful outcomes for communities
  • how individuals can contribute and make a difference in their community 

Community advisors can also support your community or community group as a facilitator or as a relationship-broker, helping to connect you with other local people, groups or agencies. We work alongside our colleagues at Charities Services and the Office of Ethnic Communities and we often have working relationships with local and regional councils, other funders and government agencies.

Find out more by selecting the nearest regional office to you from the links below:

To email an individual staff member who may be known to you anywhere in the country, email: or you can email us at