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FIND US: Wellington national office contact information

Te Tari Taiwhenua Department of Internal Affairs
Hāpai Hapori Community Operations,
Level 5, 45 Pipitea Street

This office is only open for appointments. Call or email us to book an appointment.

  • Phone: 0800 824 824
  • Email:
  • Post: PO Box 805, Wellington 6140
  • Courier: Level 5, 45 Pipitea Street, Wellington 6011

FIND US: How to get hold of Hāpai Hapori

Due to the impact on staff of COVID-19, the Contact Centre is temporarily unable to answer Hāpai Hapori calls. 

You can call 0800 824 824 to leave a voicemail message.  A Community Advisor will respond to your query as soon as possible.

You can also email Hāpai Hapori at

COVID-19 update

Many of our regional offices are open for appointments.

You do not currently need to show a vaccine pass to visit our offices, but this requirement is under consideration and may change.

If you need to come in for an appointment:

  • Wear a mask and maintain 2 metres physical distance.
  • Only the person with the appointment can attend, unless a support person is needed.
  • Scan the QR code using the NZ COVID Tracer app.
  • Stay home if you feel unwell.