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FIND US: Wellington national office contact information

The Department of Internal Affairs: Community Operations, Level 5, 45 Pipitea Street, WELLINGTON 6011

  • Office visits by appointment
  • Post: PO Box 805, WELLINGTON 6140
  • Courier: Level 5, 45 Pipitea Street, WELLINGTON 6011
  • Freephone: 0800 824 824 (Monday to Thursday 8:30am-5pm, Friday 9am-5pm)

FIND US: How to get hold of Hāpai Hapori

Due to the impact on staff of COVID-19, the Contact Centre is temporarily unable to answer Hāpai Hapori calls. 

You can call 0800 824 824 to leave a voicemail message.  A Community Advisor will respond to your query as soon as possible.

You can also email Hāpai Hapori at

COVID-19 update

Many of our regional offices are open for appointments.

You do not currently need to show a vaccine pass to visit our offices, but this requirement is under consideration and may change.

If you need to come in for an appointment:

  • Wear a mask and maintain 2 metres physical distance.
  • Only the person with the appointment can attend, unless a support person is needed.
  • Scan the QR code using the NZ COVID Tracer app.
  • Stay home if you feel unwell.