Helping New Zealand build strong communities


Guidance on implementing an outcomes approach

The introduction of the new online system for making service and grant requests has enabled us to implement an outcomes approach across everything we do.

Outcomes are all the changes, benefits, learning and effects that happen – or start to happen – as a result of activities, projects or services in communities.

The format and questions in the request forms for grants or in the request for partnership for the Community-Led Development Programme, are designed to reflect an outcomes approach.

We encourage people requesting grants or looking to work in partnership with us to be thinking about the outcomes and community benefits that will happen as a result of the activities, projects or services you are planning to provide. The shift to an outcomes approach will enable you, your community, hapū, iwi or your organisation to focus on:

  • achieving your own outcomes
  • working with others to achieve common community outcomes
  • being responsive to the communities you serve.

When a grant request is considered for funding, the decision-makers will take into account:

  • who will benefit
  • what outcomes you expect to achieve as a result of what you are planning to do
  • how you will know what you’ve achieved or what difference you’ve made
    • by the numbers
    • by the stories

When it comes to reporting on a grant you may receive, the result report or ōtinga kōrero will focus on:

  • what happened
  • who benefitted
  • what outcomes were achieved and how you know what’s been achieved
    • by the numbers
    • by the stories

Refer to the pages for each of the funders and the grant schemes we administer for details on their purposes, funding outcomes and priorities.

Outcomes language in the online system

A glossary of words and terms in both Te Reo and English has been developed for use in the online system.

Nāu te rourou nāku te rourou kā ora ai te tāngata

Your basket with my basket together will help sustain the people


Te Reo

NZ English

Meaning or rationale



Why your organisation, service or project exists or is planned.



What change, result or difference are you aiming to achieve or bring about.

tōu ake mōhiotanga

what you know

Information that shows how things are, or demonstrates what you know and can measure, before you begin.

uru atu


Inputs are everything you have to do to do what it is you want to do. Inputs may include your plans, budget, equipment, volunteers, governance, employees, running costs, services, expertise, venues, facilities, networks, partnerships, resources or the consumables you require for your project or activities

tohu whakamārama


Information you collect and can report on that shows whether you are making progress as planned. Indicators should be determined before you start and be based on:

  • what you know;
  • what you are planning to do and
  • why (aim).

Indicators should be specific; able to be achieved; realistic and timely.



Outputs are all the things you will provide, deliver, produce, build or do. Outputs may include the services, products, facilities, training, publications, projects, activities, research or workshops.

ara poutama


Milestones are the smaller changes, markers or steps along the way that show your progress or that need to happen before you can achieve your overall outcome or outcomes, and achieve your purpose.

ngā hua


Outcomes are all the changes, benefits, learning or effects that happen - or start to happen - as a result of your activities, project or services. Some outcomes will be expected; others may be unanticipated or unexpected.


outcome indicators

Information you collect and can report on that shows whether your anticipated outcomes are being or have been achieved. You should agree on the outcome indicators before you start, based on what you expect to change or cause to happen and also on what you are able to measure and how.

te nuinga

the numbers

Any numbers you are able to collect; count or collate that helps to show what progress has been made, e.g. how many people participated or successfully completed an activity or requirement.  (Quantitative data)

ngā paki waitara

the stories

Any written description or feedback that tells the story of what happened; what has changed or is different, based on what people experienced or observed. (Qualitative data)

tangata ki tahi


Regular contact and information sharing, primarily to check on progress in relation to agreed milestones or plans (including but not limited to financial reporting against budget) and to assess whether assistance would be useful.